“THE ROLE OF ARTIFICIAL INTELLIGENCE TECHNOLOGIES IN THE DIGITAL TRANSFORMATION OF UZBEKISTAN’S BANKING SECTOR”

Abstract

This article comprehensively examines the theoretical and practical aspects of the digital transformation of Uzbekistan’s banking sector in the context of the rapid development of financial technologies, as well as its role in promoting financial inclusion. The study analyzes the impact of modern trends such as digital banking services, fintech technologies, mobile banking, digital payment systems, remote banking services, digital lending, and Open Banking on the development of the banking system. Particular attention is paid to the importance of digital technologies in expanding access to financial services, improving the speed and convenience of banking services, reducing transaction costs, and expanding the geographical coverage of banking services.

At the same time, the study identifies the uneven development of digital infrastructure across regions, disparities in the levels of digital and financial literacy among the population, cybersecurity and digital fraud risks, personal data protection, and integration issues between banking and fintech platforms as the main challenges in the digital transformation process. To address these challenges and accelerate the digital transformation of Uzbekistan’s banking sector, the article develops scientific and practical recommendations aimed at improving digital infrastructure, strengthening bank–fintech cooperation, expanding the use of Open Banking and API technologies, enhancing cybersecurity mechanisms, and increasing the population’s digital financial literacy. The findings of the study make it possible to assess digital transformation as one of the key factors in ensuring financial inclusion and the long-term sustainable development of the banking sector.